Last updated 13/10/2025

Processing Time

All orders are processed within 1–3 business days after payment is received.
Please note that orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed by a few days. You will be notified via email if are any significant delays.

Shipping Rates & Delivery Times

A flat $7 shipping fee applies to all orders sent to non-rural delivery addresses. Rural addresses will incur an extra $4 charge.

Hamilton Delivery

Free shipping is available for Hamilton orders.

Estimated delivery times:

North Island: 1–3 business days
South Island: 2–5 business days
Rural addresses: Please allow an extra 1–2 business days

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 24 hours to update.

Lost or Damaged Packages

Lash Society is not liable for any products lost or damaged during shipping.
If your order arrives damaged, please contact the courier directly to file a claim.
However, we’ll do our best to help — contact us at hello@lashsociety.shop with your order number and a photo of the damaged item.

Address Details

Please ensure your shipping address is entered correctly at check out.
We are not responsible for orders shipped to incorrectly provided addresses.

Questions

If you have any questions about your order or shipping, please email us at hello@lashsociety.shop — we’re always happy to help.

Shipping